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Frequently Asked Questions

Find a list of frequently asked questions for each of Student Wellness' functional areas below. 

What medical services does UChicago Student Wellness provide? 
Please see the Medical Services page to learn more about these services. 

How do I make an appointment? 
Students can make an appointment by calling UChicago Student Wellness at 773.834.9355 during business hours or logging in to the my.WellnessPortal to schedule online. Please note that not all appointments can be scheduled online. If you do not see the type of appointment you need as an option, or do not find a suitable time, please call UChicago Student Wellness.

What are the options for urgent or after-hours care? 
Please visit the Get Help Now page for information on urgent and after-hours care.

What services are covered? 
This page outlines the services that are covered, at no cost, for students who are enrolled in an eligible program of study.

Where can I go to fill or re-fill a prescription? 
Students can fill or re-fill prescriptions at DCAM Pharmacy located in the University’s medical center (5758 South Maryland Avenue). Students also have access to local pharmacies, such as CVS and Walgreens. 

Can parents get medical records? 
Students who are 18 years of age or older must provide UChicago Student Wellness with written permission to discuss their health information with anyone. Please obtain a request and authorization form and submit to our staff.

Can I walk in to UChicago Student Wellness to seek treatment?
UChicago Student Wellness is an appointment-based service. We encourage all students to call or make an appointment online. Students in urgent need of mental health support may walk in during business hours to meet with an urgent care counselor.

How long will I be at UChicago Student Wellness for my appointment? 
Most appointments take forty-five minutes to one hour from check-in to check-out. If you require x-rays or another procedure, your visit may take additional time. 

What is the role of UChicago Student Wellness in providing mental health services? 
UChicago Student Wellness provides mental health care to eligible University of Chicago students. Care is tailored to each student's needs and may include an initial consultation to understand concerns and explore treatment options; brief individual and couples therapy; group therapy; psychiatric consultation; specialty assessments for academic skills assessment program (ASAP), eating concerns, and alcohol and other drug use; case management and referrals to community providers; and urgent mental health support.

Who are the Mental Health Services providers at UChicago Student Wellness?
We employ a multidisciplinary and diverse staff of clinical psychologists, psychiatrists,  psychiatric mental health health nurse practitioners, and clinical social workers. Our clinicians share a dedication to providing culturally informed mental health services and have expertise in a wide range of specialty areas, including: trauma, alcohol and other drug use/misuse, eating concerns, and academic skills support services. UChicago Student Wellness has a psychiatric team that provides psychiatric evaluations and medication management. 

What Mental Health Services and resources does UChicago Student Wellness provide? 
Please see the Mental Health Services page to learn more about these services. 

What services are covered? 
This page outlines the services that are covered, at no cost, for students who are enrolled in an eligible program of study.

How do I make an appointment?
Initial consultations can be scheduled by calling 773.834.9355 during business hours or logging in to the my.WellnessPortal to schedule online. Subsequent appointments are generally decided upon and scheduled directly between the clinician and student.

What is TimelyCare?
TimelyCare is a mental health support service created by TimelyMD, a leading telehealth company specializing in higher education. The University of Chicago has made TimelyCare’s virtual mental health services available at no cost to eligible students. TimelyCare’s licensed providers help students address common conditions that can be safely diagnosed and treated remotely. TimelyCare offers on-demand and scheduled services to enhance students’ access to mental health support and gives students a greater variety of options, with ease of scheduling the time and modality that best fits their needs.

Are there other ways to access Mental Health Services apart from scheduling an Initial Appointment?

Students have access to anonymous, drop-in, one-on-one consultations with our clinicians through the Let's Talk program.

Students with urgent concerns or seeking immediate mental health support have 24/7 access to a Therapist-on-Call by calling 773.702.3625.

Eligible students also have access to TimelyCare, which offers virtual on-demand and scheduled mental health services. For more information, visit the TimelyCare page.

If a student is having a mental health crisis, can they get help at UChicago Student Wellness?
Yes. Students have 24/7 telephonic access to a Therapist-on-Call (773.702.3625). Students can also call 773.834.9355 during business hours, 8:30 am–5:00 pm, Monday–Friday or drop-in to the Student Wellness Center and ask for the crisis counselor. Students can seek assistance from the University’s emergency response services, such as the Dean-on-Call (to contact, call the UCPD at 773.702.8181 and ask for the Dean-on-Call to be paged). More information can be found on the Get Help Now page.

Eligible students also have access to TimelyCare’s on-demand service, TalkNow. TalkNow is available 24/7 and connects students with a mental health professional. The staff are trained to work with any level of concern. For more information, visit the TimelyCare page.

TalkNow and the Therapist-on-Call provide similar services, although TalkNow offers both video and phone capability. If you are in a crisis and haven’t downloaded the TalkNow app, we encourage you to call the Therapist-on-Call at 773.702.3625.

Where can I go to fill or refill a prescription?
Students can fill or refill prescriptions at DCAM Pharmacy located in the University’s medical center (5758 South Maryland Avenue). Students also have access to local pharmacies, such as CVS and Walgreens. Please see our Prescription Refills page for more information.

When does UChicago Student Wellness refer students to outside providers?
UChicago Student Wellness focuses on providing timely mental health support to students, including short-term individual and couple’s therapy, and offer community referrals when a student is seeking specialized or ongoing therapy support.

Does UChicago Student Wellness help students find outside providers?

Yes. When a therapist recommends treatment by an outside provider, the therapist will work with a student to identify possible providers and, as appropriate, facilitate the referral.

For students on U-SHIP, UChicago Student Wellness can direct students to a list of community providers who have agreed to provide psychotherapy services to UChicago students for a reduced copay of $10/session. Students on U-SHIP may also access through their MyAccount the list of providers in the UnitedHealthcare StudentResources “Live and Work Well” Behavioral Health network. $20 copay plus coinsurance will apply.

For those students who have insurance plans other than U-SHIP, the outside providers who may be available will vary depending on the student’s health insurance coverage. Students who have other health insurance coverage can access their insurance company’s website or use database’s like Psychology Today to generate a list of local, in-network providers. Our clinicians will help as much as possible with that referral process.

Are outside providers covered by U-SHIP? 
Outside providers, including psychiatrists, are covered by U-SHIP. Students receive a greater insurance benefit if they work with an in-network provider through the UnitedHealthcare StudentResources “Live and Work Well” network, available through the student’s MyAccount. UChicago Student Wellness can also direct students to a list of community providers who have agreed to provide psychotherapy services to UChicago students for a reduced copay of $10/session. Many of these providers are in Hyde Park. When the cost of seeing an outside provider (such as insurance co-pays) presents an obstacle to a student receiving services, we will work with the student to try to find lower-cost options.

If a student is working with an outside provider, does that mean they will not be seen at UChicago Student Wellness? 
Students often continue to meet with one of our providers for “bridging sessions” until treatment with an outside provider is established. Students who are working with outside providers continue to have access to walk-in and after-hours crisis services. Sometimes a student will see an outside provider for therapy, and a UChicago Student Wellness provider for psychiatric care. Students are always encouraged to contact UChicago Student Wellness if they need additional support navigating their care options.

If students, faculty, or staff are concerned about a student’s mental health, to whom can they turn for help?
UChicago Student Wellness is available for consultation 24 hours a day for emergent issues. Anyone with a concern about a student’s mental health is encouraged to reach out to us during or after hours for consultation. In addition to our services, concerned individuals have access to the University’s emergency response services, such as the Dean-on-Call.

If a student doesn’t want to go to UChicago Student Wellness, what other options are there?
Students who are unsure about accessing traditional therapist services can consider an anonymous, drop-in, one-on-one consultations with our clinicians through the Let’s Talk program.

Eligible students also have access to TimelyCare, which offers virtual on-demand and scheduled mental health services. For more information, visit the TimelyCare page.

To connect with a community provider directly, please reference the section above “Does UChicago Student Wellness help students find outside providers?”

How can UChicago Student Wellness ensure confidentiality?

All services provided by UChicago Student Wellness Mental Health Services are confidential. Students who wish to give permission to Student Wellness to discuss their care with family members, friends, or University personnel may do so by completing a Release of Information form through the Wellness Portal.

Use of services will not become a part of the student’s academic record, and even the fact that the student came to UChicago Student Wellness will not be shared with anyone inside or outside the University without the student’s permission, except as permitted by law.

There are some modest exceptions to the principle of confidentiality, including when a student is assessed to be a danger to themselves or others. In this situation, UChicago Student Wellness has a legal obligation to take appropriate action to help ensure a student’s safety, even if that means sharing confidential information. If students have any questions about this policy, they should raise them with their therapist or with the Director of Mental Health Services, Dr. Mike Pietrus.  

How does UChicago Student Wellness communicate with parents whose children are receiving services?

Except in rare circumstances related to acute risk, UChicago Student Wellness providers need permission from a student to communicate with parents about their care.

Sometimes, a provider believes that communication with a parent is clinically indicated, in which case the provider will discuss this with the student. It is up to the student to decide what if any information the provider is able to share with a parent.

How can the health promotion programming available through UChicago Student Wellness benefit students? 
UChicago Student Wellness health promotion programming empowers you to make healthy lifestyle choices to advance your academic, personal, and professional goals. We utilize evidence-based practices and apply UChicago health behavior data to create programming tailored for you.

We focus our efforts on seven key Facets of Wellness to develop innovative initiatives that address the needs of our students by utilizing a public health approach to wellness. We work collaboratively with campus partners to enhance the UChicago community to promote lifelong healthy behaviors and empower students to improve their quality of life and reach their highest potential.

What are the Facets of Wellness?
Wellness is more than just physical health, exercise, or nutrition. The Facets of Wellness framework is a way to show that in order to achieve holistic wellness, one has to find balance among each of these facets. Each facet contributes to healthy living in its own way and they interact together to help determine your full quality of life.

One of our goals is to enhance the environment and community at the University of Chicago to promote lifelong healthy behaviors and to empower individual students to improve their quality of life and reach their highest potential. We do this by working collaboratively with campus partners to focus on all facets of wellness.

Who can attend your programs? 
UChicago Student Wellness programs and events are open to all registered undergraduate and graduate students.

How can I get involved in the health promotion programs at UChicago Student Wellness?
Our department has unique student groups that you can apply to join:

How can I request a speaker?
UChicago Student Wellness offers presentations to RSOs, teams, Houses, and departments. Topics include mindfulness, self-care, sexual health promotion, and stress management. Please complete a request form to get started.

How can our office collaborate with you? 
We are always interested in new ways that we can partner with others. If you are interested in collaborating with us, please contact a member of our team or call 773.834.9355.

How can student groups utilize the health promotion resources through UChicago Student Wellness? 
UChicago Student Wellness has a number of resources available for student groups. To learn more about these resources please contact a member of our team or call 773.834.9355.

Are there fees or costs associated with UChicago Student Wellness's health promotion programs?
No, there are no fees or costs associated with health promotion programs.

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