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If a situation seems life-threatening, or if you need immediate treatment of very serious or critical conditions, go to the nearest emergency room or call 911. 

For those on campus, University of Chicago Medicine's Emergency Department is located at:
5656 South Maryland Avenue
773.702.6250

Students who go the Emergency Department should bring their insurance card and their student ID. Emergency Department costs are not covered by UChicago Student Wellness or other University programs; services will be charged to you and your personal insurance.

View our Quick Reference Guide on your options for care.

Nurse Line

Call 773.834.WELL to reach the Nurse Line, which is available 24/7. 

You will talk with an experienced registered nurse who can answer your health care questions, explain potential care options, and, if necessary, help you find the nearest place to receive a diagnosis and treatment. The Nurse Line is free for UChicago students. 

If you are unsure of whether you should go to the Emergency Room, call the Nurse Line at 773.834.WELL to determine if emergency treatment is necessary.

Urgent Care / Convenience Care Clinics

There are several urgent care and convenience care clinics in Hyde Park. Some have evening and weekend availability, with the option to make appointments online, but please visit their websites or call to confirm. These options include:

Please know that the University does not endorse nor does it cover the costs of treatment at these external clinics. 

HealthiestYou (24/7 telehealth)

When UChicago Student Wellness is closed or if a student would like a telehealth appointment right away, students can connect with a doctor 24/7 virtually through HealthiestYou. This service is free for students on U-SHIP. Students who are not on U-SHIP can use this service for a modest fee. Also, many insurance companies offer a free or low-cost telehealth service – please check with your insurance company. 

Telehealth services are not intended to address emergency or life-threatening medical conditions. 

Therapist-on-Call (24/7)

The Therapist-on-Call can be reached at 773.702.3625. The Therapist-on-Call will clarify the nature and specifics of your emergency, will offer acute help, and will offer suggestions for ongoing support, which may include scheduling an intake appointment, walking in to UChicago Student Wellness when open, or going to the nearest emergency room. The Therapist-on-Call does not schedule appointments or renew prescriptions. 

TalkNow (24/7)

Eligible students have access to TimelyCare’s on-demand service, TalkNow. TalkNow is available 24/7 and connects students with a mental health professional. The staff are trained to work with any level of concern. For more information, visit the TimelyCare page.

TalkNow and the Therapist-on-Call provide similar services, although TalkNow offers both video and phone capability. If you are in a crisis and haven’t downloaded the TalkNow app, we encourage you to call the Therapist-on-Call at 773.702.3625.

During UChicago Student Wellness Office Hours

If you feel the need to meet with someone urgently during counseling and psychiatry office hours (Monday–Friday, 8:30 a.m.–5 p.m.), call 773.834.WELL and ask to speak with the urgent care counselor.

You will be connected with the on-call UChicago Student Wellness staff therapist. The therapist will ask about your concerns and will suggest the most appropriate services.

If you declare that you are experiencing a psychological emergency, you will complete paperwork and meet with an urgent care therapist as quickly as possible. The urgent care therapist will take time to clarify and address your emergency concerns. Following the meeting, you may be assigned to a UChicago Student Wellness clinical staff member, referred to a private therapist or clinic, or scheduled for a more extended intake evaluation as soon as possible. 

The following are the nearest pharmacies to the Hyde Park campus. Please check websites or call for pharmacy hours.

If you or somebody you know has been affected by sexual assault, please visit the Office of the Provost Equal Opportunity Programs website to find more information about getting help. 

Not sure where to turn? The Dean-on-Call is an administrator and can be reached by calling the University of Chicago Police Department (UCPD) at 773-702-8181. Please be prepared to leave a 10-digit call-back number, as UCPD will page the Dean-on-Call for you. Students, faculty, or staff may contact the Dean-on-Call any time there is a concern or emergency in order to get advice and support in managing a situation involving a student. Learn more here.

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