If a situation seems life-threatening, or if you need immediate treatment of very serious or critical conditions, go to the nearest emergency room or call 911.
On campus (Hyde Park), University of Chicago Medicine's Emergency Department is located at:
5656 South Maryland Avenue
773.702.6250
Students who go the Emergency Department should bring their insurance card and their student ID. Emergency Department costs are not covered by UChicago Student Wellness or other University programs; services will be charged to you and your personal insurance.
View our Quick Reference Guide on your options for care.
Nurse Advice
Call 773.834.9355 to speak with a nurse during business hours (Monday-Friday, 8:00am - 5:00pm).
The nurse will help answer health care questions, explain potential care options (including emergency care), and, if necessary, help students find the nearest place to receive a diagnosis and treatment.
Outside business hours, call 773.834.9355 to reach our answering service or the 24/7 United Health, Nurse Advice Line.
HealthiestYou (24/7 telehealth)
When UChicago Student Wellness is closed or if a student would like a telehealth appointment right away, students can connect with a doctor 24/7 virtually through HealthiestYou. This service is free for students on U-SHIP. Students who are not on U-SHIP can use this service for a modest fee. Also, many insurance companies offer a free or low-cost telehealth service – please check with your insurance company.
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855.866.0895
Telehealth services are not intended to address emergency or life-threatening medical conditions.
Urgent Care / Convenience Care Clinics
There are several urgent care and convenience care clinics in Hyde Park. Some have evening and weekend availability, with the option to make appointments online, but please visit their websites or call to confirm. These options include:
- UCMC Urgent Care: 47 W Polk Street
- UCMC Urgent Care: 339 E Grand Ave.
- Advocate Clinic at Walgreens: 1554 East 55th Street
Please know that the University does not endorse, nor does it cover the costs of treatment at these external clinics. Services will be charged to you or your personal insurance.
Therapist-on-Call (24/7)
The Therapist-on-Call can be reached at 773.702.3625. The Therapist-on-Call will clarify the nature and specifics of your concern, will offer immediate help and suggestions for ongoing support, which may include scheduling a counseling appointment, walking in to UChicago Student Wellness during business hours, or going to the nearest emergency department. The Therapist-on-Call does not schedule appointments or renew prescriptions.
TalkNow (24/7)
Eligible students have access to TimelyCare’s 24/7, phone/video, and on-demand TalkNow service. TalkNow connects students with a mental health clinician. The staff are trained to work with any level of concern. For more information, visit the TimelyCare page timelycare.com/uchicago.
TalkNow and the Therapist-on-Call provide similar services, although TalkNow offers both video and phone capability. If you are in a crisis and haven’t downloaded the TalkNow app, we encourage you to call the Therapist-on-Call at 773.702.3625.
Student Wellness walk-in hours: Monday-Friday, 8:30 am – 5 pm
If you feel the need to meet with someone urgently during business hours (Monday–Friday, 8:30 a.m.–5 p.m.), call 773.834.9355 and ask to speak with the urgent care counselor or walk-in to Student Wellness.
You will be connected with the on-call UChicago Student Wellness staff clinician who will discuss your concerns and suggest the most appropriate services or next steps.
If you declare that you are experiencing a psychological emergency, you will complete paperwork and meet with an urgent care therapist as quickly as possible. The urgent care therapist will take time to clarify and address your emergency concerns. Following the meeting, you may be assigned to a UChicago Student Wellness clinical staff member, referred to a private therapist or clinic, or scheduled for a more extended intake evaluation as soon as possible.
The following are the nearest pharmacies to the Hyde Park campus. Please check websites or call for pharmacy hours.
- UChicago Medicine Pharmacy in the Duchossois Center for Advanced Medicine
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5758 S. Maryland Ave., Chicago IL 60637
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- CVS
- 1228 East 53rd Street, IL 60615
- 773.752.1425
- CVS (in Target)
- 1346 E 53rd St, Chicago, IL 60615
- 773.947.0438
- Walgreens
- 1554 E. 55th St, Chicago, IL 60637
- 773.667.1177
- Jewel-Osco
- 6014 S Cottage Grove Ave, Chicago, IL 60637
- 773.358.4301
- Walgreens
- 1320 E 47th St, Chicago, IL 60653
- 773.373.6147
If you or somebody you know has been affected by sexual assault, you have resources and support available. You can also visit the Office of the Provost Equal Opportunity Programs website to find more information about getting help.
Not sure where to turn? The Dean-on-Call is the University official responsible for providing referrals, information, and support to students during an emergency. The Dean on-call can be reached by calling the University of Chicago Police Department (UCPD) at 773.702.8181. Please be prepared to leave a 10-digit call-back number as UCPD will page the Dean-on-Call for you. If you prefer to text the Dean-on-Call directly, utilize the UChicago Safe App to do so. Once you are in the UChicago Safe App, press the UChicago HELP button. Learn more here.
Students, faculty or staff may contact the Dean-on-Call any time there is a concern or emergency in order to get advice and support in managing a situation involving a student.