Before you use e-mail to communicate with your counselor or psychiatrist, you should understand the potential benefits, the potential risks, and the alternatives.
The benefits of e-mail include being able to send an e-mail at any time of day or night; never having to leave messages with intermediaries; being able to take as long as you want to compose messages; and automatically having a record of communications to refer to later.
One risk of e-mail communication is that it could fail to be received and that confidentiality could be breached. An e-mail could be breached in transit by hackers or Internet service providers and at either end by others who gain access to the account or the computer. Also, many of our staff members do not check their email outside of clinic hours, and many of our staff members work only part-time in the clinic.
The alternatives to e-mail are, of course, writing a letter or a note, making a phone call, and meeting in person.
E-mail is not an adequate substitute for contacting the SCS counselor on-call in cases of emergency. If it is an emergency, click here.
In the event that you send or receive an email from SCS, the University has implemented a new solution to enable communication in a secure manner and it is called Secure E-Mail Portal. Secure E-Mail Portal improves e-mail privacy and enables you to communicate confidentially by encrypting the content of the email.