Updates on Coronavirus and Student Health and Wellness Resources

Student Health and Counseling Services in Spring Quarter 2020


Key Resources

Spring Quarter Information Line

The University has set up an information line to address most questions related to COVID-19. Please call 877.744.4800 (773.795.5374) for all inquiries related to coronavirus or Spring Quarter planning. The phone operators are equipped to answer most questions, and if not they will direct you to the appropriate campus office.

If you are concerned about whether you should isolate yourself, please review this helpful chart.

Student Health and Counseling Services

Student Health and Counseling Services will remain available to students during Spring Quarter, although we have shifted primarily to telephonic or virtual/online methods of delivering care.  We urge students to attend to their physical and mental wellbeing and to reach out to us for support.

  • Student Health Service
    • 773.702.4156
  • Student Counseling Service
    • 773.702.9800 (for general inquiries or to make an appointment)
    • 773.702.3625 (to reach a clinician by phone)
  • Health Promotion and Wellness

Maintaining the health and safety of our students and the staff who provide your physical and mental healthcare is a critical priority for us, especially during these challenging times. 

We are following the guidance of UChicago Medicine as well as local, state, and federal public health officials as we assess how we continue to deliver care. Over the past two weeks, Student Health and Counseling Services has shifted primarily to virtual operations, and has expanded options for telehealth and teletherapy.  Our services remain available to students, as our clinicians in the Student Health Service and Student Counseling Service have moved to delivering care over the phone or via Zoom. 

Most student needs for health and counseling care are currently able to be met through these virtual means. Our current operations have shifted to enable this approach while facilitating comprehensive care:

Student Health Service

  • Current hours of operation: 8:00 a.m.–5:00 p.m., Monday through Friday.
  • In order to practice social distancing and minimize the chance of exposure to staff and students, we are not accepting walk-in visits at this time. Please check this site regularly; we will keep it updated on our options for care as the situation develops.
  • For appointments or medical advice, including questions about COVID-19, please call SHS at 773.702.4156 for a telehealth appointment with one of our clinicians. If you have any symptoms of an upper respiratory illness, be sure to indicate this when you call.
  • If it is determined that your situation warrants an in-person visit, we will do everything we can to connect you with an urgent care location nearby.
  • As always, students needing immediate treatment of very serious or critical conditions should contact 911 or go to the nearest emergency room (the University of Chicago Medicine’s Emergency Department is located at 5656 South Maryland Avenue).

After-Hours Medical Options

These options may be especially useful to you when SHS is closed on evenings and weekends.

  • After SHS is closed, you can reach the Nurse Advice Line at 773.702.4156 to speak with an experienced registered nurse.
  • In addition to the telephonic/virtual care that our SHS clinicians are currently providing during business hours, students on U-SHIP may reach a doctor via the HealthiestYou telehealth option offered through UnitedHealthcare by visiting telehealth4students.com or calling 855-866-0895. Students not on U-SHIP may use this service for a $40 fee. However, students not on U-SHIP should contact their insurance provider, as many insurance companies offer low- or no-cost telemedicine options.

Student Counseling Service

  • SCS remains available by phone for initial appointments, ongoing counseling and check-ins, urgent consultations, and medication management for existing psychiatric patients. Initial (first-time), routine psychiatric evaluations may be possible for students residing in Illinois, depending on the severity of the symptoms.
  • No matter where you are, students can reach a trained mental health clinician-on-call, 24/7, at 773.702.3625. 
  • An FAQ about SCS services during Spring Quarter is available online.
  • Additional information about options for care can be found here.

Medical Care: Off Campus

  • If you have already established a relationship with a local provider, please consult with that provider.
  • Students on U-SHIP may contact the UnitedHealthcare StudentResources on-campus insurance coordinators at 773.834.4543 (press option 2) to receive help in finding local providers that are in-network.
  • If you are not on U-SHIP, please contact your insurance company to locate an in-network provider in your community.

Mental Health Care: Off Campus

  • If you have already established a relationship with a local provider, please consult with that provider about their recommended treatment plan.
  • If you have not yet established a relationship with a provider but are interested in seeing one, you may contact SCS at 773.702.9800 to receive help in finding a clinician in your community.
  • Students who are on U-SHIP and are more than 50 miles from campus have access to any providers who are in network with United Behavioral Health. A slightly higher copay will apply. If you’d like to learn more about these benefits, please contact our UnitedHealthcare StudentResources on-campus insurance coordinators at 773.834.4543 (press option 2).

For more information, see the SCS Spring Quarter FAQ.

Seeking Wellness Services through Health Promotion and Wellness

Health Promotion and Wellness is offering a number of programs virtually during Spring Quarter, including mindfulness, wellness coaching, and others. For more details, visit the Spring Quarter 2020 Virtual Programming page or see our events calendar.

For Students on U-SHIP

UnitedHealthcare StudentResources has issued new information on coverage related to COVID-19. To read the latest, click here. 

Disability-Related Academic Accommodations

Student Disability Services staff are working remotely, but remain available to support you. Students wishing to discuss disability-related academic accommodations should contact Student Disability Services at 773-702-6000 or disabilities.uchicago.edu. 

What else should I know? Also, is there anything I can do to help the overall situation?

Here’s what you can do to help:

  • Remain at home as much as possible.
  • Continue recognizing and supporting our healthcare professionals and others in essential roles. The response by our colleagues at the University of Chicago Medicine (UCM) is extraordinary. Let’s do everything possible to support medical staff and other essential colleagues whose work requires them to be on campus, including staff in security, dining, housing, facilities, and other areas. Shortages of personal protection equipment (PPE) are painfully real and every effort is being made through University, city and state efforts to secure what is needed. We have received critical help from a number of people in our broad University community, but much more is needed. Individuals and businesses outside of the University who can donate supplies may contact covid-donations@uchospitals.edu with questions or for drop-off instructions.
  • Help us focus efforts on the sickest and most vulnerable. UCM faces an increasingly difficult situation, like hospitals across the nation. Our data indicate that many more people will get sick over the next 7–10 days. We are contending with the national shortage of supplies, such as the PPE needed to treat serious cases of COVID-19 safely, and special swabs needed to conduct tests. This will require focusing our limited resources on treating those most in need of medical care and saving lives.
  • Know who should get tested. Following guidance from the Chicago Department of Public Health, UCM and Student Health Service (SHS) are only able to test the most vulnerable and seriously ill patients, in addition to healthcare workers. Most people with mild symptoms will not be tested at this time. For information to determine if you need testing, call your doctor or visit the Chicago Department of Public Health’s COVID-19 information page.
  • Know who should go to the hospital. Anyone with severe symptoms, such as difficulty breathing, should call their doctor or 911. The best course for people with milder symptoms is to stay home, self-isolate for 14 days, and monitor their symptoms on an ongoing basis. Call ahead before visiting any medical office.
  • Support our South Side community. By taking public health guidelines seriously and maintaining social distancing—whether you have symptoms or not—you will reduce your risk of contracting the disease or spreading it to someone else. This is a time to reaffirm our community’s commitment to the people of Chicago’s South Side. The University is organizing additional ways to support healthcare workers and people across Chicago’s South Side, including access to food for those most in need. University leaders will communicate more about how you can help in the coming days and weeks.

UChicagoSocial: SHCS