If, during the office hours of 8:30am-5:00pm (Monday-Friday), you feel that you need to talk to someone urgently and cannot wait for your scheduled appointment time, you should call the front desk, x2-9800 ((773) 702-9800), or walk into Student Counseling at 5555 S. Woodlawn. At all times, we have a staff members on-call to assist.
During non-office hours we also have an on-call system. If you are experiencing a crisis during a time when our office is closed, you should call x2-3625 ((773) 702-3625) to speak with an after-hours crisis counselor. If at any time you are experiencing an emergency that requires medical attention, please proceed to the nearest emergency room.
What to expect… during the day if you call and ask to speak to the SCS therapist on call
You will be connected with the SCS Staff therapist on call, or he/she will call back as quickly as possible.
The therapist will ask about the concern and will suggest the most appropriate services. You may be encouraged to walk-in to the clinic and meet with a therapist on call. Alternatively, you may be given a scheduled intake appointment.
What to expect…during the day if you walk into the clinic
You are always offered the next available scheduled intake appointment.
If you declare you are experiencing a psychological emergency, then you will complete paperwork and meet with an SCS urgent care counselor as quickly as possible.
When you meet with the urgent care counselor, the counselor will take time (typically 15 – 45 minutes) to clarify and address your presenting emergency concerns. Outcomes may include assignment to an SCS clinical staff member, referral out to a private therapist or clinic, or scheduling of a more extended intake evaluation as soon as possible (typically within a week).
What to expect… if you call the after-hours therapist on call after 5 pm on weekdays or 24 hours per day on weekends
A therapist on call can be reached by calling 773-702-3625.
The therapist on call will clarify the nature and specifics of the current emergency, will offer acute help as indicated, and will suggest or offer suggestions for more extended help, which may include scheduling an intake appointment or suggesting a local hospital emergency room or walk-in to the SCS the next weekday to meet with the staff therapist on call.
The after hours therapist on call does not schedule or re-schedule routine appointments for established patients and will not assist in renewing medication prescriptions. You are strongly encouraged to renew prescriptions in a timely manner during regular daytime business hours.